Refund policy

At Craft And Party, we strive to ensure your satisfaction with every purchase. To provide you with the best possible experience, we have established the following return policy:

  1. 30-Day Return Period:
    You have a 30-day window from the date of purchase to initiate a return.
  2. No Restocking Fees:
    We do not charge any restocking fees on returned items.
  3. Processing Time:
    Please allow 3-5 business days for processing returns after we receive the returned item.
  4. Condition of Returned Items:
    Returned items must be unused, unopened, and in their original
    packaging to be eligible for a refund.
  5. Return Shipping Responsibility:
    If the wrong item was delivered to you, Craft And Party will cover the
    return shipping costs.
    If the item delivered is correct and you wish to return it, you will be
    responsible for the return shipping costs.

How to Initiate a Return: 

  1. Contact our customer service team at support@craftandparty.com to request a return authorization.
  2. Package the item securely, ensuring it meets the conditions outlined above.
  3. Ship the item to the address provided by our customer service team.

Refund Process: 

  • Once we receive and inspect the returned item, we will initiate the refund process.
  • Please allow 3-5 business days for the refund to be processed.

Exclusions:

  • Certain items may be non-returnable. These will be clearly stated in the product description.

Contact Information: If you have any questions or concerns regarding our return policy, please contact our customer service team at Support@craftandparty.com.

Craft And Party reserves the right to modify this return policy at its discretion. Any changes will be communicated through our website or other appropriate channels.